ZEO Managed IT Services
We manage technology 24/7/365 so you can get back to what you do best – delivering your core business products and services to your customers! This agreement gives your business predictable IT costs by providing an ongoing flat or near-fixed monthly fee.
Highlights and Benefits
- Unlimited remote help desk support per month
- 2-hour guaranteed response rate for remote support
- 4-hour guaranteed response rate for onsite support
- Reduced project rates
- Asset management
- Patches and updates to the software code keep your systems reliable and secure. We preview all patches, determine which patches will help, and then test and install them properly and systematically.
- Technical troubleshooting
- Antivirus and antivirus management
- Hardware monitoring. We make it simple to replace computer hardware covered under warranty by working with your manufacturers to procure replacement parts quickly and ensure that repairs are performed properly.
- Software distribution and support
- Proactive maintenance to prevent downtime by pinpointing and fixing potential problem-makers
- Security log analysis and management
- Network services
- Backup management. We ensure complete backups of your servers and workstations to protect your business from disasters and ensure you don’t lose any files.
- Setup/Repair peripherals and security devices
Hosted exchange is a service where Zeo makes a Microsoft email box and space available where clients can host their data.
- Zeo will manage the hosted data of its clients
- Great service for your email without a need to buy a server
- Clients can access their emails, address book, task management, and documents from different places and through various media. The emails are routed to a laptop or mobile phone through push technology.
- Uses the Zeo Connect Cloud Service
- Hosted exchange is a great way to stay connected and keep your business running no matter how crazy it gets. Zeo ensures everything is operational and running smoothly so you can focus on ensuring your business thrives!
ZEO Connect Total Control
Zeo Mail Defender is a fully managed service that is designed to improve email security and keep your mind at ease. In today’s world, there is a wide variety of different ways internet bullies can compromise your network, resulting in lost revenue and lots of headache. Zeo Mail Defender not only improves email security, but it also improves business continuity and assures email delivery.
We offer this service without the comprehensive tools and services included in our Managed IT service package so that cost-conscious businesses can get the market-leading services at the fraction of the cost and only protect the most vital of business infrastructure.
Highlights and Benefits
- Offsite security and hassle-free SPAM and virus filtering
- Mail queuing will hold all inbound mail for up to 5 days as a disaster recovery or a service outage
- Protects from viruses, trojans, malware, spyware, and adware
- Full, real-time and secure access to all SPAM mail via the web interface
- No management, maintenance, manual switches or software to install
- We do all the work for you from management and migration to implementation
- Risk-free implementation and easy management
- Email archiving
- Email encryption for secured email delivery and retrieval for messages that are sensitive
Viruses, worms, and the like often perform malicious acts, such as deleting files, accessing personal data, or using your computer to attack other computers. To help keep your computer healthy and protected, antivirus software is a must!
Zeo offers antivirus software and will be able to keep your mind at ease knowing you’re protected.
Help Desk Support
Zeo can become your in-house IT department for a fraction of the cost. We offer IT help desk support and will support all your IT-related systems with an issue-tracking system that ensures quick resolutions to problems and protects your workflow from costly interruption.